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The First Group Hospitality

Front Desk Agent

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Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description

We are seeking a professional and customer-focused Front Desk Agent to join our hotel team. The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, and providing excellent customer service to ensure a positive guest experience.

Key Responsibilities:

  • Greet guests warmly and assist with check-in and check-out procedures.
  • Handle room reservations, cancellations, and guest inquiries.
  • Provide information about hotel services, facilities, and local attractions.
  • Respond promptly and professionally to guest requests and concerns.
  • Process payments and maintain accurate guest records.
  • Coordinate with housekeeping and other departments to ensure smooth operations.
  • Answer phone calls and respond to emails in a professional manner.
  • Maintain cleanliness and organization of the front desk area.
  • Follow hotel policies, procedures, and service standards.

Desired Skill & Expertise

  • Previous experience in hospitality or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Good computer and administrative skills.
  • Professional appearance and positive attitude.
  • Ability to work in a fast-paced environment and handle guest concerns calmly.
  • Flexibility to work shifts, weekends, and holidays.
  • Knowledge of hotel management systems is an advantage.