Front Desk Agent, The Savoy Hotel

Job Title: Front Desk Agent

Department: Front of House

Salary: £36,316 (including service charge)

Inspired & Supported by: Reception Manager

Your purpose will be: First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

You will be accountable for:

• Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
• Taking ownership of any guest request which comes your way seeing it through until completion

Your key responsibilities & contribution will be:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Greet, check in and settle guest accounts while ensuring service standards are met
• Assist guests regarding hotel facilities in an informative and helpful way

• Administrative duties and assistance with the preparation of the Night Audit

• Respond to each Guest who approaches Reception

• Drive rate through up-selling room brands

• Follow department policies, procedures and service standards

• Follow all safety policies
• Other duties as assigned
• Paying keen attention to guest preferences and update profiles accordingly
• Working different shifts including night shifts

What you will need to do this role:

Essential:

• Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
• Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Ability to multi task and problem solve in a fast paced environment
• Keen eye for detail
• Previous experience of guest complaint handling and going the extra mile to meet guest needs
• Flexibility to work different shifts including night shifts
• Knowledge of OPERA PMS

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail