The Duty Manager plays a key role in\nensuring the smooth and efficient day\-to\-day operation of the hotel, with a\nstrong focus on guest satisfaction and team support. This position oversees\nfront office and guest services operations, ensuring seamless communication\nbetween departments and consistent delivery of service standards.
<\/span><\/span><\/p>In the absence of the Front Office\nManager / Hotel Manager, the Duty Manager acts as the lead on shift, making\noperational decisions, handling guest concerns,\nand maintaining overall service quality. The role requires a hands\-on\nleader who can confidently resolve issues, support and guide team members, and\nrespond promptly to guest requests with professionalism and care. Strong\ncommunication, organisation, and the ability to perform under pressure are\nessential to succeed in this role. <\/span>
<\/span><\/span><\/p>- Manage\n and resolve guest requests and complaints promptly and professionally to\n ensure high levels of guest satisfaction. <\/span>
<\/span><\/span><\/span><\/span><\/span><\/li>- Proactively\n engage with guests to anticipate needs and enhance the overall\n guest experience. <\/span>
<\/span><\/span><\/span><\/li>- Maintain\n clear, effective, and professional communication with management, team\n members, and interdepartmental stakeholders. <\/span>
<\/span><\/span><\/span><\/li>- Support\n the training, coaching, and development of front\-line staff to build\n capability and confidence. <\/span>
<\/span><\/span><\/span><\/li>- Foster\n a positive team culture by demonstrating leadership,\n professionalism, and respect for diversity. <\/span>
<\/span><\/span><\/span><\/li>- Oversee\n daily operations to ensure efficiency, consistency, and adherence to\n company standards and timelines. <\/span>
<\/span><\/span><\/span><\/li>- Report\n guest, staff, maintenance, or operational issues to the Hotel Manager\n in a timely and appropriate manner. <\/span>
<\/span><\/span><\/span><\/li>- Ensure\n all tasks are performed in accordance with established\n procedures, policies, and service standards. <\/span>
<\/span><\/span><\/span><\/li>- Ensure\n compliance with company policies and operational strategies. <\/span>
<\/span><\/span><\/span><\/li>- Demonstrate\n strong organisational skills, accountability, and adaptability in a\n dynamic environment. <\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Employment Details<\/span><\/span><\/b><\/span>
<\/span><\/span>Employment Type<\/span><\/span><\/b>: <\/span><\/span>1 year Fixed\-Term Contract<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>Probationary Period<\/span><\/span><\/b>: 3 months (Same conditions apply)<\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>Contract Renewal<\/span><\/span><\/b>: Applicable<\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>Reason for Renewal<\/span><\/span><\/b>:<\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>- Employee's work performance and attitude<\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/li>- Company's business demands<\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Permanent Employment System<\/span><\/span><\/b>:<\/span><\/span><\/span><\/span> <\/span><\/span><\/b>Applicable<\/span>
<\/span><\/span>Work Location<\/span><\/span><\/b>: Intuition Niseko<\/span><\/span><\/span><\/span>
<\/span><\/span>Scope of Change:<\/span><\/span> <\/span><\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/div>Duty: Duties may be determined by the company<\/span>
<\/span><\/span><\/div>Work Location:<\/span><\/span>company properties in Niseko Area, Rusutsu, or Furano<\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>- Training may be conducted at other location<\/span><\/span><\/span><\/span>
<\/span><\/span><\/li>- Employees may be required to work at different properties based on operational needs.<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Working Hours:<\/span><\/span> Shift\-based<\/span><\/span><\/span><\/b>
<\/span><\/span><\/div>- 07:00 \- 16:00<\/span><\/span><\/span><\/b><\/span>
<\/span><\/span><\/li>- 09:00 \- 18:00<\/span><\/span><\/span><\/b><\/span>
<\/span><\/span><\/li>- 13:00 \- 22:00<\/span><\/span><\/span><\/b><\/span>
<\/span><\/span><\/li><\/ul>Private Vehicle Commuting<\/span><\/span><\/b>: <\/span><\/span>Permitted (Commuting allowance available, Based on separately established provisions)<\/span><\/span><\/span>
<\/span><\/span>Measures to prevent passive smoking<\/span><\/span><\/b>: Indoor smoking prohibited<\/span>
