Front of House Manager

New Chick-fil-A Restaurant Front of House Manager (CENTRAL AREA)

Roles and Responsibilities Aligned with Lead High-Performance Team Best Practices Model.

Position Purpose

The FOH Manager plays a frontline leadership role at the Restaurant, ensuring smooth operations, excellent guest experiences, and strong team performance. Reporting to Director of Operations and the Owner/Operator, FOH managers energize the team, lead by example, and uphold CFA’s operational and cultural standards.

Daily Operational Responsibilities

· Execute effective shift setups and smooth transitions.

· Monitor and support team members' clock-ins and clock-outs.

· Find replacements for any call-offs and optimize shifts.

· Conduct uniform, cleanliness, and equipment checks.

· Assign, track, and adjust team tasks and breaks as needed.

· Complete and oversee the daily checklist and shift reporting.

· Answer phones and assist with guest recovery.

· Perform POS manager functions and oversee cash handling.

· Maintain clean, stocked, and safe environments.

· Support food prep and catering orders as needed.

· Lead opening, mid-day, and closing tasks (FOH, Catering and Takeaways)

· Reinforce safety standards (food, team, guest, crisis management)

· Support Advanced Team Members and trainers, upholding the responsibilities of trainers and team leaders.

· Proficient in at least two kitchen stations

· Eliminate waste using LEAN principles.

Accept additional roles based on skill and business needs.

We will be CLOSED on Sundays!