Front Office Coordinator & Patient Case Manager

Company: Markson Chiropractic & Medical

Location: Plantation, FL 33324

Job Type: Full-Time | Monday–Friday | No Weekends

Posted by: Sustainable Talent (Recruitment Partner)

One Role, Two Responsibilities

Markson Chiropractic & Medical has served the South Florida community for more than 30 years as a multidisciplinary practice combining chiropractic, rehabilitation, and medical care under one roof.

We’re hiring for a dual role at the center of our practice. Most of your day, you’ll run our front office — the first face patients see and the engine that keeps the practice moving. Alongside that, you’ll serve as a patient case manager, owning patient care plans within our integrated medical model from first visit through discharge. Full training in our case management system is provided — what we can’t train is the attention to detail and follow-through this role demands.

This is a position for someone career-minded who wants more responsibility than a typical reception job offers, in a practice where doing both well gets noticed and rewarded.

Front Office Coordination (the larger share of your day)

• Greet patients and visitors with professionalism and warmth
• Manage multi-line phones, scheduling, and check-in/check-out
• Verify insurance benefits and collect patient payments accurately
• Maintain precise, complete patient records and intake documentation
• Support smooth patient flow and communication between departments

Patient Case Management (training provided)

• Manage patient care plans from start to finish within our integrated care model
• Monitor treatment plan compliance; follow up on missed visits and schedule re-exams
• Coordinate care and communication between chiropractic, rehab, and medical providers
• Conduct patient financial consultations and set up payment arrangements
• Keep case documentation complete, accurate, and audit-ready

Who Thrives Here

• Detail-obsessed: You catch the errors others miss, and incomplete paperwork genuinely bothers you
• Career-minded: You’re looking for a long-term home with growth, not a stopover
• Organized under pressure: You can run a busy front desk and active case files without dropping either
• A clear communicator: Comfortable explaining care plans, schedules, and finances to patients
• Tech-comfortable and quick to master new systems (EHR experience a plus)
• Healthcare or medical office experience preferred; case management or patient coordination experience a strong plus
• Experience in an integrated chiropractic/medical practice a strong plus
• Bilingual English/Spanish is a plus

What We Offer

• Competitive compensation: $18-25/hour based on experience
• Performance-based bonus opportunities
• Health insurance and retirement plan with employer match
• Paid time off and employee discounts
• Structured training in our patient case management model
• A defined growth path within the practice
• Monday–Friday schedule, no weekends

How to Apply

Attention to detail starts with your application. In the first line of your cover letter or application message, include the phrase “patient-first professional” and briefly tell us about a time your attention to detail caught a problem before it became one. Applications that skip this step will not be considered.