Front Office Manager

• Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.
• Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
• Manage and optimise Front Office systems, reporting, and daily operational processes.
• Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
• Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
• Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
• Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Demonstrated leadership experience within the customer service industry.
• Possess a strong background in Front Office procedures and Opera PMS.
• Experience with forecasting, budgeting and Revenue Management principles.
• Proven experience managing rosters and costs to achieve budgets and targets.
• Demonstrated ability to coach, mentor, develop and inspire teams.

Additional Information

• 30% discount on food and beverage at Accor properties worldwide
• Generous accommodation discounts across 4,500+ properties in over 110 countries
• Career mobility across Accor’s global brand portfolio
• 25% Discount in our signature Restaurant Cibaria & Bar Capri
• Immediate Commencement
• Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills
• Salary starting from $90k + Superannuation