Front Office Manager

Key Responsibilities<\/b>
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• Determining\n daily reception and guest service requirements and allocating specific\n duties to front desk staff, porters, and housekeeping coordinators.
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• Conferring\n with the General Manager and other department heads to coordinate front\n office activities with housekeeping, maintenance, and external tour\n operators.
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• Developing\n and maintaining staff rosters and attendance records to ensure optimal\n coverage during peak resort periods.
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• Explaining\n and enforcing workplace health and safety regulations to all\n front\-of\-house staff and guests.
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• Supervising\n the daily operations of the front desk unit, suggesting workflow\n improvements, and implementing changes to enhance guest service\n efficiency.
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• Conferring\n with team members to resolve internal grievances and handling complex\n guest complaints to ensure a positive resolution.
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• Performing\n senior front office and reception duties, including managing the\n reservations system and overseeing the check\-in/check\-out process.
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• Monitoring\n front office financial transactions, including security deposits, late\n check\-out fees, and credit card surcharges.
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  Skills<\/b>
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  • Proven\n ability to manage, motivate, and roster a diverse hospitality team.
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  • Strong\n diagnostic skills to identify operational bottlenecks or resolve guest\n service issues quickly.
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  • High\-level\n verbal and written communication skills for interacting with guests,\n stakeholders, and management.
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  • Advanced\n computer literacy with experience in Property Management Systems (PMS) and\n online booking platforms.
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  • High\n commitment to quality workmanship in administrative tasks and guest\n environment presentation.
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  • Ability\n to work independently and manage multiple priorities in a fast\-paced\n resort environment.
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  • Capacity\n to interpret and act upon technical reports, occupancy data, and guest\n feedback documentation.
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    Experience<\/b>
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    • Minimum\n of 1 year of relevant industry experience as a Front Office Manager
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    • Practical\n experience in supervising hotel service workers and coordinating\n departmental activities.
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    • Demonstrated\n history of managing guest relations within a resort or high\-end\n hospitality setting.
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    • Proven\n track record using hospitality management software and front\-of\-house\n diagnostic tools.
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      Qualifications<\/b>
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      • Relevant\n qualification in Hospitality Management or Hotel Management (AQF\n Certificate IV, Diploma, or equivalent desired).
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      • Current\n First Aid and CPR certification (preferred).
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        Licences & Requirements<\/b>
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        • Willingness\n to work flexible hours, including weekends and public holidays, as\n required by resort occupancy.
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        • Strong\n commitment to workplace health and safety (WHS) and quality assurance\n practices.
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        • Professional\n presentation and a reliable, "guest\-first" work ethic.
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          Important Eligibility Requirement<\/b>
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          To be considered for this role, applicants must have full\-time,\nunrestricted working rights in Australia<\/b> for the duration of the employment\nperiod.
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          This position is being advertised by At Ease Solutions on\nbehalf of Noosa Blue Resort.<\/b>
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