Front Office Specialist (Hotels)

Job Summary:

We are seeking a warm and attentive Guest Experience Specialist (Front Office) to join our team. This role is responsible for delivering professional check-in and check-out services, supporting guest recognition programs, and ensuring a seamless and enjoyable stay for all guests. You’ll play a key role in creating positive first impressions and contributing to overall guest satisfaction and loyalty.

Key Responsibilities:

• Perform efficient and professional check-in and check-out procedures.

• Promote upselling opportunities and maintain awareness of resort-wide sales initiatives.

• Maintain effective communication within the Front Office and with other departments, especially Housekeeping.

• Handle guest complaints and feedback promptly and professionally.

• Provide information on local attractions, restaurants, and city directions.

Requirements:

• Minimum GCE ‘O’ Level or equivalent.

• Minimum 1 year of experience in customer service.

• Good interpersonal skills with effective multitasking and time management abilities.

• Warm and pleasant personality with good knowledge of local city streets, restaurants, and major attractions in Singapore.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).