Front Office Supervisor
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Ensure exceptional guest experiences by implementing and maintaining high service standards
- Coordinate with other departments to address guest needs and resolve issues promptly
- Manage and train front office staff, identifying areas for improvement and implementing action plans
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Handle VIP guests and special requests with utmost care and attention to detail
- Manage room allocations and group arrivals to ensure smooth check-in processes
- Oversee the preparation and distribution of daily reports and guest information
- Implement and maintain standard operating procedures for the front office
- Assist in budgeting and financial management, including upselling initiatives
- Ensure compliance with safety and security protocols
- Participate in emergency response and first aid situations as needed
- Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
- Bachelor's degree or diploma in Hospitality Management is preferred
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong interpersonal and leadership skills with the ability to motivate and develop team members
- Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite