Front Office Team Leader

**What will you do?**

As the Front Office Team Leader, you will be responsible for the following key duties:

• Establish and maintain professional relationships with guests from arrival through departure to ensure guest satisfaction and loyalty
• Proactively identify and address guest needs and expectations throughout their stay
• Resolve guest complaints and concerns that escalate beyond front desk staff, implementing effective solutions in a timely manner
• Uphold and represent the hotel's brand standards and service excellence at all times
• Drive membership enrollments programme and participation in hotel loyalty programs
• Facilitate effective communication and information sharing across departments, including housekeeping, maintenance, and front office staff
• Monitor and evaluate service quality standards through guest feedback analysis and quality assurance audits
• Foster positive team morale and ensure staff adhere to hotel policies, procedures, and brand standards
• Act as the primary point of contact for front office staff queries and operational support in the absence of management
• Identify and escalate staff performance concerns, attendance issues, or workplace conflicts to higher management in a timely and professional manner
• Assist in training, onboarding, and development of new and existing team members to ensure operational excellence and consistency in guest service
• Execute additional responsibilities as assigned by management

• Must have Right to Work in the UK
• Strong leadership skills
• Attention to details and organisational skills
• Experience in a similar role is preferred

**What will you get?**

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !