FSC Team Lead - Iberia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: FSC Team Lead - Iberia
Location: Belgrade, Serbia (hybrid)
Grade: 9

Position Summary & Key Areas of Responsibility:

At NCR Atleos, you’ll lead a team that keeps our global field operations running smoothly. As a Team Lead, you’ll coach, support, and elevate Service Planners while driving performance, quality, and customer experience.

Fluency in Spanish (spoken & written) is required.

Why join us?

Do you enjoy solving problems, spotting patterns, and making things simple? Do you thrive in a fast-paced, team-driven environment?

At our Field Support Center in Belgrade, you’ll:
· Collaborate with teams across the globe
· Grow your communication and leadership skills
· Work in a dynamic, supportive, and international environment
· Turn challenges into smart, practical solutions

What you’ll do:

· Lead, coach, and motivate a team of planners
· Monitor KPIs and drive high performance
· Ensure quality, compliance, and excellent customer service
· Handle escalations and support daily operations in real time
· Train and develop team members
· Identify improvement opportunities and optimize processes

You’ll directly support a team responsible for:

· Managing service requests and planning field technicians
· Coordinating activities to meet customer SLAs
· Communicating with technicians and stakeholders globally

What we’re looking for:

· Experience in team leadership or customer service operations
· Strong communication skills in Spanish and English
· Problem-solver with a proactive, structured mindset
· Ability to manage priorities in a fast-paced environment
· Passion for teamwork, development, and continuous improvement

What we offer:

· Competitive salary + performance bonuses
· Modern Belgrade office & international environment
· Private medical insurance
· Learning platforms
· Wellness programs, benefits, and employee perks
· Real career growth in IT & global services

Ready to lead, grow, and make an impact? Apply now and be part of something bigger at NCR Atleos.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
  

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.