Centers for Independence

FSET Case Manager

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Job Purpose: The Case Manager is responsible for helping to ensure that the customer is able to access and receive program services.

Essential Job Functions:

  • Develop working relationships with customers and monitor engagement and progress through mutual planning, problem solving and full case management assistance
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, childcare, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
  • Follow up with customers to ensure that their needs are met and questions and concerns are resolved
  • Interact with other team members to provide expertise and assistance in resolving participant issues
  • Maintain accurate and timely case notes on all customer contacts and document activities
  • Share information about outreach and engagement efforts with project staff
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
  • Practice and promote safety in the workplace; report all accidents according to agency procedures.
  • Other duties as assigned