Full-Time Administrator (Tuition Centre)

Role Summary

We are looking for an articulate and personable individual to be the face and voice of our tuition centre. Unlike a pure administrative role, this position requires a confident communicator who can build trust with parents, address concerns, and liaise professionally with teachers and external partners.

Key Responsibilities

1. Parent & Stakeholder Communication (Core Focus)

Serve as the primary point of contact for parents, explaining curriculum details, class progress, and fee structures clearly and empathetically.
Conduct parent orientation sessions and handle difficult conversations (e.g., academic underperformance, schedule changes) with professionalism.
Liaise between teachers and parents, relaying feedback on student progress or behavioural issues.
Communicate with school partners and external vendors as needed.

2. Front Desk & Administrative Operations

Manage class enrolment, scheduling, attendance tracking, and fee collection.
Maintain accurate student records and centre databases.
Oversee daily centre operations (classroom setup, inventory of materials, facility tidiness).
Process payments, issue receipts, and follow up on outstanding fees.

3. Customer Service & Issue Resolution

Address walk-in and phone inquiries about programmes, schedules, and fees.
Proactively identify and resolve parent concerns before they escalate.
Assist students during transition times (e.g., dismissal, late pickup) with patience.

4. Social Media Management

Create and edit short-form videos using CapCut. Manage social media posts, promote centre activities and events, and support marketing efforts through engaging digital content.

Competencies & Requirements

Essential:

Articulation: Excellent spoken and written English (and/or the local language of instruction). Able to explain complex policies simply and confidently.
Stakeholder Management: Proven ability to speak persuasively and calmly with parents, teachers, and management – including handling complaints without defensiveness.
Organisational Skills: Ability to multitask in a fast-paced environment (phone, walk-ins, admin tasks).
Tech Proficiency: Comfortable with scheduling software, basic spreadsheets, canva and messaging platforms like WhatsApp or Parent Portal apps.
Fluent in English and Chinese
Minimum: Polytechnic Diploma or Bachelors
Experience: 1–2 years in a customer-facing role (education, retail, or hospitality). Fresh graduates with strong communication skills are welcome to apply.

Preferred:

Prior work in a tuition centre, enrichment school, or preschool.
Basic knowledge of the local education system (e.g., PSLE, O/A-Levels, or equivalent).

Personal Attributes

Approachable & patient – especially with anxious parents or young children.
Diplomatic – can say “no” (e.g., to refund requests or schedule changes) while preserving the relationship.
Proactive – anticipates questions and prepares answers before parents ask.
Resilient – remains composed during peak hours or when handling complaints.

Working Conditions

Monday – Friday, 5 shifts per week on a roster basis. Shifts may be assigned as either Afternoon Shift: 12:30 PM – 5:30 PM, Evening Shift: 4:30 PM – 9:30 PM.
Shift schedules are subject to operational planning.
This role is not remote – it requires physical presence at the front desk.
Employment Type: Contract Role