inetum2

Functional Application Support Analyst – Financial Markets

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We are looking for a highly motivated Functional Application Support Analyst to join our Application Support team. This role is responsible for ensuring the stability, performance, and continuous improvement of a critical production application used by Back Office teams and Development teams across the EMEA region.

The successful candidate will provide both functional and technical support, acting as a key liaison between business users and IT teams. The role requires strong analytical and problem-solving skills, attention to detail, and a solid understanding of Financial Markets, combined with technical knowledge of SQL and Unix environments.

Key Responsibilities

Incident & Production Support

  • Investigate, troubleshoot, and resolve technical and functional incidents related to the application and its ecosystem.
  • Ensure timely incident resolution and effective communication with stakeholders.
  • Perform root cause analysis and propose corrective and preventive actions.
  • Monitor production activities and ensure platform stability.

Functional Analysis & Testing

  • Analyze new and ongoing issues, identifying impacts and proposing solutions.
  • Perform testing and validation activities in UAT environments.
  • Collaborate with Development teams to investigate defects and validate fixes.
  • Support business users in understanding application behavior and functionality.

Collaboration & Stakeholder Management

  • Act as the bridge between Back Office users, Development teams, Production Support, Accounting, and other IT teams.
  • Collaborate with cross-functional teams to improve system functionality, user experience, and operational processes.
  • Support project initiatives and contribute to successful implementations.

Documentation & Continuous Improvement

  • Maintain and continuously improve support documentation.
  • Create and update user guides, operational procedures, and knowledge articles.
  • Identify opportunities to automate repetitive manual tasks and improve operational efficiency.
  • Promote best practices and process enhancements.

Functional Knowledge

  • Strong understanding of Financial Markets and financial instruments.
  • Knowledge of:
    • Securities
    • Cash Flows
    • Financial Products
    • Trade Lifecycle
    • Back Office processes

Technical Skills

  • SQL – Intermediate level (ability to query and analyze data).
  • Unix/Linux – Intermediate level.
  • ITIL principles and incident management processes.
  • Experience with ServiceNow or similar ticketing systems.
  • Understanding of application support and production environments.

Soft Skills

  • Excellent verbal and written communication skills.
  • Strong problem-solving and troubleshooting capabilities.
  • Analytical mindset with a proactive approach.
  • High attention to detail.
  • Strong collaboration and teamwork skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Fast learner with a strong sense of ownership and accountability.

Competency Levels

  • Incident Management – Advanced/Expert level
  • Functional Analysis & Testing – Advanced/Expert level
  • Financial Markets Knowledge – Advanced level
  • Stakeholder Management & Cross-Team Collaboration – Advanced level
  • SQL – Intermediate level
  • Unix/Linux – Intermediate level
  • ITIL Framework – Intermediate level
  • ServiceNow or similar Ticketing Tools – Basic level
  • Communication (Oral & Written) – Advanced/Expert level
  • Teamwork & Collaboration – Advanced/Expert level
  • Problem Solving – Advanced/Expert level
  • Attention to Detail – Advanced/Expert level

Language Requirements

  • English: Advanced / Professional Proficiency (mandatory).