Functional Consultant - Microsoft D365
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
What you will be doing:
Client engagement
Identifies additional opportunities within existing clients, and is proactive about escalating those to sales and leadership counterparts
Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients
Effectively consults client stakeholders on functional approaches, alternatives and risks, and best practices
Has excellent written, verbal, and visual communication skills
Is able to present to clients in a business-focused, impactful, and persuasive manner
Project delivery
Leads small-scale functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
Decomposes small-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
Professionally delegates technical tasks to other team members for projects of small scale and low complexity
Has led two or more successful projects
Identifies problems independently and demonstrates proactive ownership of their solution, and vets and evaluates others’ proposed solutions
Demonstrates a track record of contributing to successful project delivery
Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others
Skills and experience you bring:
Ability to write simple data queries and/or low-code routines
2+ years of experience with Agile delivery (preferred)
5+ years’ experience delivering and 1+ years’ experience leading two or more of the following types (or comparable) of projects:
Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps
Upgrading/migrating CRM on-premise to D365 Sales
Implementing Microsoft Dynamics CRM or D365 Sales
Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights
Migrating data and and/or implementing integrations to and from D365
Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort
Two or more Microsoft D365 certifications
A constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement
Consulting operations
Consistently maintains or exceeds target utilization, and is proactive about seeking consulting opportunities to maximize his/her utilization
Competencies and behaviors
Has the following attributes:
Strong interpersonal skills
High energy and enthusiasm
Integrity, honesty, and humility
Results-orientation
Self-motivation
Capability to deal effectively with difficult situations
Is able to:
Work independently and as part of a team
Work with diverse cultures, corporate environments, and personality types
Maintain a positive attitude
Is able to work on multiple projects, and prioritize and perform tasks in a customer-friendly manner while utilizing time and resources efficiently and effectively
Is proficient with Microsoft Office products
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