entain

Gaming Operations Executive

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You will demand your availability in a 24/7 shift with rotational weekly offs.

The Gaming Operations Executive ensures the stability, integrity, and operational performance of gaming products through advanced monitoring, automation, and risk management. You will combine and escalation management with commercial risk oversight, focusing on game integrity, platform uptime, supplier performance, and proactive issue detection.

Being an important escalation point for complex technical incidents, we are looking for. This capability is necessary to investigate and coordinate resolution of system-level issues, improve automated monitoring tools, and protect revenue and player experience. Protect revenue and player experience involves data-driven risk management across RNG, Live Casino, Bingo, Poker, and in-house studios.

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field

  • 1–3 years of experience in technical operations, NOC, or IT support (gaming industry)

MUST HAVE Skills and Qualifications

Technical:

  • Incident Management — Hands-on experience with ITIL-based tools (ServiceNow preferred)

  • evaluate, investigate, and resolve P3/P4 incidents independently.

  • SQL / Database Querying — Ability to run queries against game transaction databases to verify open records, stuck rounds, and player activity.

  • API & Integration Basics — Understanding REST APIs, HTTP error codes, request/response flows.

  • Must understand concepts like callbacks, timeouts, and session tokens.

  • Monitor — Experience with Kibana, Datadog, Grafana, or similar tools to monitor game health, spin traffic, and error rates.

  • Shift-based Operations — Willingness to work in rotational shifts (24/7 coverage across IST/GMT).

GOOD TO HAVE Skills

Technical (Differentiators):

  • Jira & Confluence — Experience managing operational tickets and documentation

  • Python / Scripting — Basic scripting ability for automation, data extraction, or report generation

  • MicroStrategy / Power BI — Ability to pull and interpret performance reports

  • Kafka / Messaging Systems — Understanding of event-driven architecture and how game events flow through message queues

  • ServiceNow (SNOW) — Familiarity with creating incidents, problem records (PRBs), change requests (CHGs), and navigating assignment groups

Soft Skills:

  • Stakeholder Management — Comfortable collaborating with senior leadership (presenting weekly reports, RCA summaries)

  • Identify recurring issues and propose process improvements or tooling enhancements

  • Ability to handle 10+ parallel threads (incidents, supplier queries, complaints, reports) without dropping the ball

  • AI/Automation Mindset — Interest in applying AI tools to improve operational efficiency (dashboards, auto-ticketing, smart alerts)

Additional information

At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

  • Safe home pickup and home drop.
  • A regular bonus and a great pension.
  • 24 days of annual leave.
  • Extra paid leave, including wellbeing and development days.
  • Life assurance and Income Protection.
  • Private healthcare and wellbeing support.
  • INR 3,000 per month Communication allowance.
  • Up to INR 16,000 per year in Crèche expenses (children under 3).

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us, and we'll support you.

We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone, and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.