GCIB COO – Business Support Analyst

Job Description:

Role Summary

• Deliver day-to-day operational support across Global Markets and GCIB trading floors
• Serve as central coordination point across business, technology, telecom, and control partners
• Support all employee levels while maintaining alignment with senior management priorities

General Operations

• Execute onboarding and offboarding, including access, hardware, software, and voice setup
• Maintain seating plans and workforce tracking (including RIF logs)
• Manage telecom requests across NSR and myTechnology processes
• Coordinate technology and telecom needs across the floor
• Enforce trading floor standards and etiquette
• Approve after-hours work on Global Markets floors

Business Management & Governance

• Submit and manage Market Data requests
• Approve Direct Line requests
• Provide guidance on bank policies, procedures, and practices
• Serve as liaison across HR, Legal, Compliance, Supervision, and Corporate Security
• Support campus recruiting efforts including interns and campus hires
• Partner with senior management on day-to-day business needs
• Ensure alignment with supervision and compliance requirements

Infrastructure & Floor Management

• Partner with technology and telecom to resolve issues and maintain trading floor stability
• Ensure Day One access readiness for new hires and transfers
• Coordinate floor moves and seating changes across trading environments
• Manage hardware allocation and requests
• Ensure accurate cost allocation for move activity
• Support space and capacity management across Global Markets and Capital Markets floors

Core Skills and Requirements

• Strong communication and stakeholder management skills
• High attention to detail across operational and regulatory activities
• Ability to lead, resolve issues, and drive execution
• Analytical mindset with focus on efficiency and cost awareness
• Strong judgment and discretion with sensitive information
• Effective time management and prioritization skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$38.46 - $40.87 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.