General Manager

Located in our Frankfort, IL facility and reporting to the Regional President, the General Manager manages the day-to-day operations of the business. Duties and responsibilities include managing daily operations, training, safety and planning the use of materials and resources to achieve customer satisfaction.

Job Duties and Responsibilities:
• Direct and coordinate activities of businesses and/or departments.
• Manage staff, prepare work schedules, and assign specific duties.
• Review financial statements, sales and activity reports, and other data to measure service/sales and goal achievement and to determine areas needing cost reduction and program improvement.
• Establish and implement departmental policies, goals, objectives, and procedures, with management, and staff members as necessary.
• Partner with Safety Manager to coordinate and perform site visits and ways to improve company best practices to ensure compliance and meet company safety goals. Lead and facilitate monthly safety meetings.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Oversee activities directly related to providing services, including visiting job sites, and meeting with customers.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Competencies:
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Strong technical know-how and capacity.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and evaluate results to make decisions.
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans.
• Ability to proficiently communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

Education/Experience:
Bachelor’s Degree or Post-Secondary Certificate – awarded for training completed after high school (for example, Trades, Engineering, Pipefitting, etc.). 5-10 years previous supervisory experience.

Competencies:
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Strong technical know-how and capacity.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and evaluate results to make decisions.
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans.
• Ability to proficiently communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

Supervisory Responsibility
This position manages the field and office staff and is responsible for leadership, performance management and hiring of the employees within its departments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Work Environment
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employee understands that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation.