FreeHire

PLANET FITNESS

General Manager

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Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, Oregon, South Carolina, Puerto Rico, and Canada. At EMF we look to live out our mission statement:

To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance peoples lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.

General Responsibilities:

The General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results-oriented and committed to quality service.

Anticipated responsibilities outlined below.

Duties & Responsibilities

  • Member Service:
    • Involved in all front desk related activities.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues, and questions.
  • Employees:
    • Recruit, hire, train and develop a high performing staff consisting of Assistant General Managers, Front Desk Associates, and Fitness Trainers.
    • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Administration and processing of bi-weekly employee timesheets.
    • Resolve employee issues or concerns.
    • Manage corrective action/termination activities.
    • Manage cash drawer and deposit procedure.
  • Cleanliness:
    • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
    • Maintain correct cleaning and daily round logs.
    • Manage club Computerized Maintenance Management System (CMMS) platform
    • Ensure safety of employees, members and club property.
    • Determine and communicate equipment repair in a timely manner.

Benefits (ie The Fun Stuff!)

  • Fun & Fast Paced: Must be comfortable wearing a number of hats and getting your hands dirty. A growing organization where everyone is helping to build the organization. Get used to multi-tasking.
  • Medical & Dental Insurance: A competitive Medical, Dental, and Vision Insurance Program is available to all our Employees.
  • Retirement: 401(K) and Roth Retirement Savings Plan with competitive company match
  • Free Planet Fitness Membership: Ultimately, we want all of our staff to be raving fans of PF. Enjoy a Black Card membership on us!