Global Flagship Accounts Manager

1. Account Management & Relationship Building

• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.

2. Sales & Revenue Growth

• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
• Work closely with customers to demonstrate the value of additional software modules, features, or services.
• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.

3. Customer Success & Retention

• Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
• Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
• Provide insights on best practices and how customers can maximize the value of their investment.
• Identify early warning signs of potential churn and proactively address customer concerns.

4. Sales Forecasting & Reporting

• Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
• Provide regular reports on account health, revenue performance, and growth opportunities.
• Track and analyze customer buying behavior to refine sales strategies.

5. Collaboration with Internal Teams

• Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
• Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
• Communicate customer feedback and feature requests to Product Management to drive improvements.

6. Contract & Renewal Management

• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
• Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

7. Industry & Competitive Awareness

• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Educate customers on industry best practices and thought leadership related to their business needs.