Global Head of P&C Operations & Advisory - Castrol

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

The Global Head of P&C Operations & Advisory will design, establish and lead a global service model delivering high‑quality, compliant People & Culture operations for Castrol as a standalone business.

This role is accountable for setting up and scaling a blended delivery model across in‑house teams and external providers. It includes defining service offerings, processes and standards, and ensuring readiness for Day 1 and sustainable delivery beyond. Close partnership with BPO providers will be critical to build capability, transition services and maintain consistent performance.

End‑to‑end service management sits at the core of the role, covering governance, service levels, case management and performance tracking. The position also drives a strong customer experience through consistent, efficient service delivery informed by data, insight and external best practice. Continuous improvement, standardisation and operational efficiency are key priorities.

Working closely with P&C Digital, Data, Vendor Management, Centres of Excellence and Business Partnering teams, the role ensures alignment to the target operating model, effective knowledge transfer and clear service integration across the organisation.

Leadership of a global team is central, with accountability for building capability, ensuring role clarity and delivering strong performance. The remit includes oversight of risk, controls, compliance and data protection requirements, alongside ownership of budget and resource planning.

The role also owns the transition to a new operating model, ensuring effective change management, stakeholder alignment and adoption of new ways of working.

Experience and capability

Significant experience in HR/P&C operations, including leadership roles within global or shared services environments, is required. A strong background of running complex advisory operations and working with outsourced providers or BPO partners is crucial.

The role requires deep understanding of HR processes, employee relations and service delivery models, alongside experience designing or transitioning to global operating models. Strong analytical capability and confidence using HR systems, reporting and service management tools are expected.

A commercial mindset, sound judgement and the ability to influence senior partners are critical, as is a consistent focus on customer outcomes, quality and continuous improvement.

You'll also be comfortable and thrive in ambiguity, needing to pivot, build, adapt and think outside of the box. As well as having a background in global working, multicultural fluency and leadership!

Experience supporting business separations or standalone set‑ups, along with knowledge of data protection and privacy requirements, would be advantageous.

This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. Hence, it is expected that your employment will move with Castrol to new ownership.

Why join us?

We're committed to supporting leaders who want to make an impact. You will have the chance to shape and influence significant business outcomes. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive.

Our total rewards package includes competitive pay, bonuses and a range of benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Apply now!!

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.