Global People Services Specialist, People Operations, Human Resources

The Global People Services Specialist is responsible for delivering consistent, compliant, and high-quality HR operations across the employee lifecycle. This role is the key enabler of operational execution across the People function, ensuring efficient service delivery, strong data integrity, and a seamless employee and manager experience.

The Global People Services Specialist partners across HR to operationalize people strategies, execute core HR processes at scale, and surface insights that inform organizational decision-making.

Key Responsibilities:

1. Employee Lifecycle Management

• Execute end-to-end HR processes including but not limited to hiring, onboarding, job changes, and exits including Reduction in Force execution

• Prepare and manage employment documentation (contracts, amendments, letters)

• Coordinate onboarding logistics and support new hires, managers and internal country support

• Manage offboarding processes, including exit communications and documentation

• Coordinate local benefits enrollment

• Provide employment verification and standard HR documentation upon request

2. HR Case Management & Service Delivery

• Manage HR inquiries through a ticketing system from intake to resolution

• Serve as Tier 1 support for employee and manager inquiries

• Provide accurate policy interpretation and procedural guidance

• Maintain case documentation and ensure adherence to SLAs

• Identify trends in case volume and themes to highlight potential risks or improvements

3. HRIS & Data Management

• Maintain accurate and timely HR data within HR systems (e.g., Workday)

• Ensure data integrity across all employee lifecycle transactions

• Support reporting needs by maintaining clean and reliable datasets

• Track and report on service delivery metrics (e.g., case volume, resolution time)

4. Employee Relations (Routine)

• Respond to day-to-day employee inquiries (benefits, systems, employment verification, etc.)

• Conduct initial fact-finding for employee concerns

• Escalate complex or high-risk employee relations issues to Tier 2 (Head of People Operations)

• Support consistent application of policies and procedures

5. Compliance & Risk Management

• Support Compliance Manager to ensure HR processes comply with local labor laws and organizational policies

• Maintenance of employee records

• Support internal and external audits, including documentation and follow-up actions

• Identify compliance risks and escalate appropriately

6. Cross-Functional Coordination

• Partner with Payroll, Finance, Legal, Compliance, and Safeguarding teams to ensure aligned execution

• Support follow-ups and issue resolution across cross-functional stakeholders

7. Projects & Continuous Improvement

• Execute operational aspects of People initiatives and projects (e.g., onboarding improvements, system enhancements, policy rollouts)

• Support new country setup activities from an operational standpoint

• Identify process inefficiencies and recommend improvements

• Contribute to continuous improvement of People Services delivery

8. Performance & Talent Process Support

• Provide support to managers on process navigation and requirements

• Ensure accurate tracking and reporting of performance cycle activities

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

• 3–5+ years of experience in Global HR operations, shared services, or People Services environment

• Experience working with HRIS platforms (e.g., Workday preferred)

• Strong knowledge of HR processes across the employee lifecycle

• Experience working in a global or multi-country environment preferred

Skills & Competencies

• Strong attention to detail and process accuracy

• Excellent organizational and time management skills

• Customer-service mindset with a focus on employee experience

• Ability to manage multiple priorities and meet deadlines

• Solid understanding of HR compliance and confidentiality requirements

• Effective communication and stakeholder coordination skills

• Analytical mindset with ability to identify trends and insights