Global Program Manager, Apple Financial Services

In this role, you will: - Lead and execute end-of-term program strategy globally, leading program operations and driving on-time technology refresh rates and maximizing leased asset recovery - Manage end-of-term operations across both consumer financing programs (e.g., installment plans, trade-in integration) and B2B lease/financing portfolios, ensuring a consistent and seamless customer experience across all segments - Select, onboard, and manage remarketing partners and device processing vendors to build a scalable global remarketing platform - Proactively collaborate with Apple's sales teams, AFS funding partners, channel partners, and carriers to integrate AFS seamlessly into enterprise and education strategies - Identify operational challenges, streamline end-of-lease processes, and develop business models that scale across regions - Define, track, and report on key program metrics including refresh rates, asset recovery values, return rates, and partner performance across all segments - Serve as the program ambassador for AFS refresh and upgrade initiatives, ensuring an excellent customer experience at every stage Minimum Qualifications Typically requires a minimum of 7 years of related experience Background in strategic business development, business planning, and/or similar function driving large scale complex business process transformation initiatives Deep expertise in strategic planning and execution Advanced analytical and business modeling skills in Excel Ability to recognize business opportunities through data, develop actionable insights, convert insights to strategic recommendations, and present findings to key stakeholders Ability to plan, communicate, organize, and lead simultaneous projects with complex work streams across competing priorities, strategies, and timescales Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions Excellent collaboration and relationship building skills with the ability to influence cross-functionally, navigate partner organizational structures, and lead complex negotiations Outstanding communication and executive presentation skills Ability to travel domestically and internationally (~40%) Bachelor’s degree or equivalent experience Preferred Qualifications 8+ years of related experience MBA or JD degree is a plus Background in financial services, asset management, remarketing, or leasing is a plus Familiarity with end-of-term, asset disposition, or financing lifecycle operations Experience integrating programs with third-party resellers, negotiating terms, and managing partner relationships across geographies Proven experience working across global, cross-functional teams and time zones Deep expertise in re-engineering workflows and processes to improve efficiency, reduce friction, and drive better outcomes Forward-thinking approach and tenacity to anticipate risks and proactively propose solutions Expert organizational skills and attention to detail