Global Technical Support Manager

About

Here at AB180, we aim to provide the most efficient and precise path to growth, fueled by the power of AI and data. We believe that breakthrough innovation is born when individual excellence is met by structured collaboration.

Through Airbridge - our proprietary Marketing Measurement Partner (MMP) - we have emerged as one of the selected partners in Asia trusted by global platforms like Google, Meta, and TikTok. Our journey doesn’t stop there; we are redefining the MarTech ecosystem along with world-class partners like Amplitude and Braze as we scale our impact globally.

We are now pioneering the era of AI Agents, where autonomous marketing decisions drive excellence. We are seeking a relentless teammate to join us in our mission of achieving a Zero-Friction environment to best help businesses deliver unparalleled value to their customers.

[Professional Development & Growth]
• Accelerate professional development: Tackle complex, real-world customer challenges to build deep, hands-on product expertise.
• Drive operational excellence: Transition beyond ticket resolution to refine support systems and response frameworks.
• Impact product direction: Serve as a vital bridge between customer feedback and the product development team, influencing long-term product enhancements.
• Master the Ad-Tech ecosystem: Gain sophisticated insight into tracking, attribution, and data-driven marketing infrastructures.

Responsibilities

What You’ll Do
• Address and resolve complex technical inquiries from international clients with precision, ensuring seamless and professional communication.
• Maintain high standards of service by leveraging comprehensive internal documentation, developer guides, and proprietary resources.
• Conduct thorough analyses of product functionality to logically diagnose technical issues and deliver robust, data-driven solutions.
• Identify recurring operational challenges and proactively contribute to the refinement of support protocols, internal knowledge bases, and product enhancement initiatives.

Requirements

We’re looking for talents with
• Bilingual Proficiency (English/Korean): Exceptional ability to communicate with international clients in English, combined with proficiency in Korean for internal documentation and team collaboration.
• Communication and Analytical Aptitude: Demonstrated ability to rapidly synthesize client requirements and provide clear, effective resolutions to technical problems.
• Commitment to Process Improvement: Proven experience in structuring documentation or proposing solutions for recurring operational issues.

Preferred

Optional qualifications include
• Technical Expertise: Minimum of one year of relevant experience, with a solid grasp of SDKs, deep linking, and APIs; familiarity with attribution systems is highly advantageous.
• Foundational knowledge of performance marketing or attribution methodologies.
• Proficiency with ad platforms (e.g., Meta, Google Ads, TikTok).
• Practical experience in advertising, digital marketing, IT, or related industries, or equivalent project/internship experience.

Benefits

• 역세권 오피스, 유연근무제, 고사양 장비 제공 등 업무에 집중하고 몰입할 수 있는 환경을 제공합니다.
• 다양한 휴가 제도와 건강검진, 명절 선물 등으로 구성원의 휴식과 충전을 적극 지원합니다.
• 교육비·컨퍼런스·도서 지원부터 신규 입사자 멘토링 프로그램까지, 구성원의 성장을 곧 회사의 성장으로 생각합니다.