Guest Experience Executive (Pre-Opening Hotel)

Our client is seeking a passionate and service-oriented individuals to join the opening team of a new luxury hotel in Singapore. This is an exciting opportunity to be part of a pre-opening journey and play a key role in delivering personalised guest experiences while building lasting relationships with guests.

As a Guest Experience Executive, you will serve as a key point of contact for guests, ensuring their needs are anticipated, concerns are addressed promptly, and every interaction reflects exceptional hospitality standards.

Job Responsibilities:

Welcome guests warmly and create positive first impressions throughout their stay.
Build strong relationships with guests, particularly VIP and long-stay guests, to enhance satisfaction and loyalty.
Anticipate guest needs and coordinate personalised services to ensure memorable guest experiences.
Maintain a visible presence in guest-facing areas and proactively assist guests with enquiries and requests.
Handle guest feedback, concerns and service recovery situations professionally and efficiently.
Follow up on guest issues to ensure timely resolution and guest satisfaction.
Maintain accurate records of guest preferences and communicate relevant information to operational departments.
Coordinate closely with Front Office, Housekeeping, Food & Beverage and other teams to ensure seamless service delivery.
Support guest recognition initiatives and promote guest engagement programmes where applicable.
Contribute ideas to enhance the overall guest experience and guest-facing environments.
Ensure compliance with hotel policies, operational procedures, safety standards and confidentiality requirements.
Represent the hotel professionally and uphold exceptional service standards at all times.

Job Requirements:

Minimum 1 year of experience in guest services, front office, hospitality or customer-facing roles.
Strong communication and interpersonal skills with a guest-focused mindset.
Ability to handle guest feedback and complaints professionally and effectively.
High level of attention to detail and strong problem-solving abilities.
Ability to work effectively in a fast-paced environment.
Positive, proactive and service-oriented attitude.
Familiarity with hotel Property Management Systems (PMS) is an advantage.
Proficient in spoken and written English; additional language skills are a plus.
Able to work rotating shifts, weekends and public holidays.

📍 Location: Central

🕒 Work Hours: 5 days work week (shift work required)

💰 Salary: Up to $3,000

If this sounds like you, click APPLY NOW to send us your CV.
We regret that only shortlisted candidates will be notified.

Eleanor Ho

EA Registration No.: R1325724

EA License No.: 25C2695