FreeHire

accorhotel

Guest Relation Officer

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  • Assist guests with check in and checkout, and other cashiering duties

  • Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

  • Handle guests’ mails, messages, and answering phone calls

  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

  • Provide guidance and assistance to GSA

  • Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

  • Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager

  • Comply with hotel and department policies and procedures at all times

  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

  • Ensure cleanliness and appearance of Front Desk and related areas

  • Establish awareness of the Hotels fire and emergency procedure

  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies

  • Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters

  • Minimum 2 years hotel Front Office experience
  • Read, Write, Speak English Fluently
  • Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well groomed with leadership quality
  • Interpersonal skills to deal with guests and colleagues issues
  • Able to work in a team, i.e. caring about other team members