Guest Relations Executive

Main Role and Duties

Position Overview:

As a valued member of the MBER@TCT team, the Guest Relations Executive (GRE) plays a key role in

delivering exceptional guest service while supporting front office operations. Acting as a property

ambassador, the GRE is expected to display professionalism, a positive attitude, and uphold high

standards of conduct at all times.

General Expectations:

• Deliver outstanding guest service with warmth and professionalism
• Represent the MBER brand with integrity and consistency
• Maintain excellent grooming, behaviour, and communication in line with company standards

Work Commitment:

• You may be assigned additional duties from time to time as part of your professional development
• You are expected to dedicate your full working hours and best efforts to this role
• Engaging in any other employment or external business during your tenure is not permitted

Key Responsibilities:

• Greet and assist all guests in a courteous and professional manner
• Manage guest check-in/check-out procedures accurately and efficiently
• Respond to guest feedback, requests, and concerns promptly
• Coordinate with housekeeping, front office, and Community Department for seamless service delivery
• Maintain up-to-date knowledge of property services, promotions, and local points of interest
• Support reservations, concierge services, and guest inquiries
• Ensure personalized service upon guest arrivals
• Log and document guest interactions professionally
• Comply with hygiene, safety, and security protocols
• Perform other duties as assigned by Management