Guest Relations Representative- Occasional

Job Purpose

The Guest Relations Representative creates a positive and safe experience for all of our guests that aligns with our mission, culture, and core values leaving a lasting impression on our guests. This position serves as the “face” of the hospital to guests and the “voice” of the hospital for all inbound callers. The Guest Relations Representative will direct the person to the appropriate contact or location within the hospital.

Shift: Every Saturday 4:30pm-9:00pm
Every other Sunday 4:30pm-9:00pm

Essential Duties and Responsibilities:

Duty	Percent of Time
Answer main telephone for hospital promptly and courteously and direct caller.	10%
Greet, check-in and direct guests, patients and families following all safety protocol and guest experience expectations.	60%
Performs basic clerical duties in support of hospital operations	15%
Maintains a welcoming and orderly receptionist area and lobby	10%
Other duties as assigned	5%

Note: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that may be required by an employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.