Guest Relations

Overview

🌟 Guest Relations Specialist (Part Time-Overnight Shift)

Willow Valley Communities | Guest Suites – Lancaster, PA

Are you passionate about creating memorable first impressions and delivering exceptional service? Join the Guest Suites team at Willow Valley Communities, where hospitality is more than a job—it’s an experience.

As a Guest Relations Specialist, you’ll be the welcoming face of our community—greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you’ll help create a seamless, personalized experience that leaves a lasting impression.

📣 This is a permanent, year-round position-not seasonal

💼 Why Join Willow Valley Communities?

We believe in taking care of our team members—because you take such great care of our guests.

• 🎓 Tuition reimbursement & scholarship opportunities
• 💸 Weekly pay
• 🎉 Paid Time Off (including your birthday!)
• 🏋️‍♂️ Access to premium amenities such as our on-site gym and indoor swimming pool
• 👏 Team member events & recognition programs
• ➕ And so much more!

Starting Pay: $15/hour

✨ What You’ll Do

As part of our Guest Relations team, you will:

• Welcome guests with friendly, genuine hospitality upon arrival and departure
• Manage check-ins and check-outs while answering questions and providing support
• Assist guests with luggage, packages, and transportation support when needed
• Deliver personalized service to enhance each guest’s experience
• Act as a concierge—offering recommendations, directions, and reservations
• Answer calls professionally and direct inquiries appropriately
• Communicate effectively with team members using radios when needed
• Maintain a polished, professional presence at all times
• Process payments and reconcile daily reports
• Support business center and lobby upkeep
• Assist with guest use of amenities, including fitness spaces
• Follow safety, security, and emergency procedures
• Submit maintenance and IT requests as needed

✅ What You Bring

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous concierge or hospitality experience preferred
• Strong customer service skills and a passion for helping others
• Professional communication and problem-solving abilities
• Comfort with basic technology (Microsoft Office, etc.)

🕒 Schedule & Details

• Part-Time
• Overnight Shift:
  • 12:00 AM – 8:00 AM every Friday
  • 12:00 AM – 8:00 AM every other Saturday and Sunday

📍 Location:Guest Suites of Willow Valley Communities211 Willow Valley SquareLancaster, PA 17601

🌈 Be the Highlight of Someone’s Stay

If you thrive in a customer-focused environment and enjoy making people feel welcome, we’d love to meet you. Join a team where your kindness, attention to detail, and dedication truly make a difference.

👉 Apply today and start creating exceptional guest experiences with us!