Guest Service Agent (Casual & Part Time )
- We are looking for a Guest Service Agent to assist with all guests queries and check in and out procedure's.
- Check that details of regular guests are updated in Opera System.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure check in/out processes are followed to Elysium standards
- Assist with guest luggage if required
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Exposure to switchboard
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Guest Valet Parking if required.
- Customer Service experience
- Exposure to systems (preferred Opera)
- Open driver's license
- Ability to multi-task and work in multiple areas in the Front Office department
- 30% discount on food and beverage at Accor properties worldwide
- Generous accommodation discounts across 4,500+ properties in over 110 countries
- Career mobility across Accor’s global brand portfolio
- 25% Discount in our signature Restaurant Cibaria & Bar Capri
- Immediate Commencement
- Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
- Available for 7 day Roster coverage
- Open to Casual or Part Time employment