Guest Service Agent

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Team Member Benefits:

• Medical, Dental and Vision

• Employer Paid Life Insurance

• Other Supplemental Benefits

• Employer Matched 401K

• Hotel Room Discounts across multiple brands

• Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

• Greet, register, and assign rooms to guests of the hotel.

• Verify customers' credit and establish payment method.

• Make and confirm external reservations for dinner, entertainment, and transportation.

• Compute bills, collect payments, and make change for guests.

• Answer hotel phone and handle guest requests and inquiries.

• Transmit and receive messages, using telephones or PMS system.

• Deposit guests' valuables in hotel safes or safe-deposit boxes.

• Perform bookkeeping activities, such as balancing accounts.

• Serve food and beverages to guests, ensuring a positive dining experience.

• Act as a private lounge host.

• Practice safe work habits and use required safety equipment.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Perform other duties as requested by management.