Guest Service Attendant - Steady Extra (Flamingo LV)
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel.
- Process check-in and check-out transactions for VIP’s
- Assist VIP’s with questions about the city and property
- Assist VIP’s with booking dinner, show, etc… able to make thorough and accurate recommendations based on guest’s needs
- Assist with guest service recovery
- Serve guests in room on arrival
- Display Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist VIP’s
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Implement Guest Recognition Program
- Records and maintain Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests
- Are available for all guest needs and requests
Knowledgeable of the product, brand and services. Agents are capable of assisting with room tours and site inspections
- Strong Interpersonal and communication skills
- Proficient in a second language would be strongly preferred
- Self-starter with strong problem solving ability
- Detail-oriented and proactive
- Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Ability to perform reaching, stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs