Guest Services Agent

SUMMARY:

Responsible for guest satisfaction, maximizing room occupancy and average daily rates. Participates all front office department standards, and resolves guest problems. Responsible for meeting or surpassing all departmental goals and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Makes eye contact, smiles and greets guests warmly and sincerely. Function as first line representative of customer service for our guests. Be knowledgeable of all promotions, general area information, etc., to assist patrons. Assist Marketing & Entertainment in all promotions and special events. Performs and improves efficiency with guest registration and check out. Responsible for proper cash/credit card/check handling applications. Confers and cooperates with other departments to ensure coordination of activities and efforts, especially guest satisfaction and safety/security of guests. Completes all pertinent information reports as needed. Is trained in all guest services and reservation tasks. Provides proper security, safety and emergency procedures as required for guests and fellow employees. Complies with BlueWater Resort & Casino rules and regulations. Complies with Federal, State and Tribal laws. Works in a safe manner; complies with company and OSHA safety regulations. All other duties as assigned (non-gaming functions and issued gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Must demonstrate the ability to solve hotel related problems; clear verbal and written communication skills are required. Employee must be able to deal patiently with guest complaints and remain courteous when faced with difficult or aggravated people. The ability to multi-task and stay organized is essential to job performance. Should have a clear and pleasant speaking voice and be fluent in English.