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hriproperties

Guest Services Agent

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ALOFT Santa Clara

175 rooms | 1,980 sq. ft. meeting/event space


Amenities: pet-friendly property, indoor and outdoor meeting space, gourmet pantry, lively cocktail bar with live music, fitness center, laundry on-site.


A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley corporate offices. A dynamic environment for hospitality professionals serving both business and leisure travelers.


Pay Range:

$18.90-$29.75

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

  • High school diploma preferred.

Experience

  • Previous hospitality or customer service experience preferred.

  • Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

  • Strong customer service and communication skills.

  • Ability to multitask in a fast-paced environment.

  • Basic computer and data-entry proficiency.

  • Problem-solving and conflict-resolution ability.

  • Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

  • Greet, register, and check guests in/out efficiently and courteously.

  • Respond to guest inquiries, requests, and concerns promptly and professionally.

  • Handle payments, room assignments, and reservation changes accurately.

  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.

  • Maintain a clean and organized front desk and lobby area.

  • Willingness to work varied shifts, including weekends and holidays.

Position Disclaimer: This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.