Guest Services Executive

Duties & Responsibilities:

• Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage concierge desk with enquiries and luggage assistance when required.
• Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
• Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain sufficient inventory level of Guest amenities.
• Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Services Manager on guest comments.
• Comply with Hotel security, fire regulations and all health and safety legislation.
• Manage VIP Group, Aircrew arrival and departure and other lobby duties.
• Undertake tasks as instructed by the Manager on duty.

Requirements:

• Minimum Diploma in Hospitality.
• Minimum 2 years’ experience in a similar role, preferably in hotel industry.
• Strong presentation, communication and interpersonal skills
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Able to work independently and is empowered to provide prompt follow-up.
• Able to perform shift work including weekends and Public Holiday.