Guest Services Officer (Airport)

Responsibilities

• Welcome guests upon arrival at the airport and provide briefings on their travel itinerary, including accommodation, transportation, and activities.
• Coordinate with the operations team and transport providers to ensure timely vehicle arrivals and smooth guest transfers.
• Handle guest inquiries, reservations, and special requests in a professional and timely manner.
• Provide excellent customer service and proactively assist guests throughout their journey.
• Resolve guest concerns and operational issues effectively using strong problem-solving and conflict resolution skills.
• Ensure accuracy and attention to detail in all guest interactions, documentation, and administrative tasks.
• Manage multiple tasks efficiently in a fast-paced airport environment while meeting operational deadlines.
• Maintain clear communication with internal teams and external stakeholders to ensure smooth operations.
• Perform other ad hoc duties and projects as assigned by management.

Requirements

• Prior experience in customer service, hospitality, tourism, or travel industry will be an advantage.
• Service-oriented with a passion for the aviation and travel industry.
• Strong interpersonal and communication skills, with the ability to interact confidently with people from diverse backgrounds.
• Able to work independently while also being a supportive and effective team player.
• Possess a positive attitude, initiative, and willingness to go the extra mile for guests and stakeholders.
• Calm and composed under pressure, with good conflict resolution and problem-solving abilities.
• Able to work in a fast-paced and dynamic environment.
• Comfortable working rotating shifts, including weekends and public holidays, on a rostered schedule.
• Pleasant personality with a professional appearance and demeanor.