Guest Services Representative

About the position: This position is Non-appropriated Fund (NAF) and is located at the Lodging Facility on RAF Lakenheath. This position requires shift work to provide coverage on days, evenings, weekends, holidays or special situations. Scheduled hours will 0-40 per week with no minimum guarantee.

Applicants will be reviewed and referred every 10 days until the close of this announcement. This announcement may close earlier if all positions are filled prior to the closing date. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guest, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from the Defense Lodging System. Ensures housekeeping status of rooms is updated. Records and notifies appropriate persons/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer's service is the first priority. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12976496