Hazleton Guest Experience Director

Reports to: Hazleton Campus Pastor
Hours Commitment: Part-time (25 hours/week) with regular weekend responsibilities.
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Required Skills:

  • Strong people and conflict resolution skills.
  • Strong oral and written communication skills.
  • Strong organizational and time management skills.
  • Strong computer skills with the ability to learn appropriate software skills.
  • Ability to maintain absolute confidentiality in handling of office and volunteer matters of a sensitive nature.
  • Primary Responsibilities:

  • Sets the pace for a world-class level of hospitality and customer service locally.
  • Build and develop strong volunteer teams: recruit, train, equip, empower and sustain regularly.
  • Create excellent, inviting and warm environments.
  • Vision cast constantly.
  • Assist with location specific responsibilities as designated by the Hazleton Campus Pastor.
  • Lead and give oversight to the following areas:
  • Attendee Onboarding Process
  • Guest Experience Volunteer Teams:
  • Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
  • Office and Administration team
  • Special Events Teams
  • Cafe/Retail
  • Administrative duties as assigned.
  • Be a Good Steward of Time:

  • Hours per week include Weekend Gatherings.
  • Be a part of the local team and necessary meetings.
  • Attend Central Meetings, Guest Experience meetings, and others as scheduled.
  • Personal Qualifications

  • Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
  • Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
  • Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
  • Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
  • Shows a desire to grow, develop, and mature, both spiritually and professionally.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment
  • Benefits We Offer:

  • Annual counseling benefit
  • Flexible schedules
  • Casual dress
  • Quarterly professional and spiritual development days
  • Intentional investment in personal and professional development