HCV Program Clerk

ACCOUNTABILITY:

Directly responsible to the Assistant Director of the Housing Choice Voucher Program. Routine duties are initiated by the employee without supervisory direction. Instructions to the employee may be general or specific in nature and usually pertain to meeting deadlines. The employee has no supervisory duties.

SUMMARY:

The primary purpose of this position is to provides assistance to the waitlist, intake, and leasing functions of the Housing Choice Voucher Program (HCVP). The incumbent supports the HCVP operations by conducting a wide variety of clerical and administrative tasks.

RESPONSIBILITIES:

• Provides clerical and administrative support to the HCV team, including recordkeeping, document generation, data tracking, telephoning, mailing, and filing.
• Responds to requests in a prompt and courteous manner; identifies administrative needs of the department and develops appropriate solutions and/or recommendations.
• Provides customer service to applicants, tenants, property owners, and their agents; answers incoming calls; responds to inquiries regarding program information, the admissions process, application status, and rent payments; and escalates matters as needed.
• Establishes and maintains filing system and clerical procedures for intake and leasing activities; keeps the system and files up-to-date and accurate at all times. Processes paperwork for the HCVP transactions and ensures filing of required documentation.
• Conducts data entry regarding tenant changes and re-certifications.
• Ensures that accurate and complete files are submitted to the correct staff member within reasonable time frame; ensures completed files are stored in online tenant file system.
• Ensures receipt of required documentation by coordinating with applicants, tenants, and appropriate third parties.
• Distributes documentation including appointment, reminder, and termination letters. Generates correspondence and attaches supporting information needed to adjust subsidy amounts based on verified information on income and household size. Conducts mailings of recertification applications and other documents.
• Assist applicants and tenants in completing paperwork.

• Handles documents of a sensitive nature and maintains confidentiality regarding all documents and information received by or in the possession of the employee.

• Performs other related duties as assigned.