Delivery Hero

Head, Account Management

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Responsibilities

  • Lead multiple teams to expand and maintain relationships with the vendor base. Ensure that the team structure & incentive are aligned to support the overall strategy.

  • Work closely with restaurant partners to drive adoption of the whole spectrum of the foodpanda’s products and services, including new launches.

  • Grow topline/bottomline through commission revenues. This includes negotiating with top vendors, understanding their cost structures, measuring bargaining power and creating leverage through bundling.

  • Grow topline/bottomline through advertisement income. Determine ‘product’ suitability based on different business metrics and create selling techniques based on page views, orders, reorder rates and conversion metrics for vendors

  • Contribute to platform growth by designing and implementing various promotions. This includes encouraging vendors to participate in different campaigns and manage the marketing-subsidy spend

  • Identify opportunities to strengthen the overall vendor engagement and bring changes where necessary. Present recommendations to management and oversee implementation.

  • Carry out market research and competition study to identify best practices and gaps in our offerings.

  • Work with business-intelligence team to create reports & dashboard to closely measure business performance metrics and

  • Interpret market trends and macro factors and carry out a risk assessment and scoping. Safeguard the platform from any external risks concerning restaurant partners by rolling out revised vendor policies

  • Work closely with other functions - Finance, Operations, Marketing to ensure seamless vendor experience and deliverance of desired objectives.

Requirements

  • Bachelor's Degree in Business, Finance, Marketing or equivalent (MBA will be a plus)

  • Experience in e-commerce/startup and FMCG industries will be highly preferable

  • Deep understanding of marketplaces including on-demand hyperlocal platforms

  • Team handling experience and cross-functional collaboration

  • Stakeholder management

  • P&L understanding and Joint Business planning

  • Strong critical thinking and analytical skills

What we offer

  • foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

  • A company committed to developing you personally and professionally.

  • A great working atmosphere with regular company and team events.

  • A vibrant and international team committed to diversity and inclusion.

  • Responsibility from day one in a fast growing and global company.

  • We recognize top performers, welcome our newbies, and share good food!

  • Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!