Head Bartender

Responsibilities

Team Leadership & Management:

· Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards.

· Maintain a positive and motivated team environment through coaching, mentoring, and feedback.

· Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.

Beverage Expertise & Innovation:

· Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences.

· Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques.

· Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings.

· Provide recommendations to guests on specialty cocktails, wines, and other beverages.

Guest Service Excellence:

· Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach.

· Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction.

· Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.

Inventory & Stock Management:

· Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages.

· Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed.

· Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.

Health & Safety Compliance:

· Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies.

· Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times.

· Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.

Upselling & Revenue Generation:

· Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue.

· Introduce innovative drink specials or themed promotions to boost sales and attract guests.

Administration & Reporting:

· Manage daily cash handling, including the accurate processing of payments, tips, and transactions.

· Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance.

· Collaborate with management on budgeting, cost control, and revenue generation strategies.

Training & Development:

· Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills.

· Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.

Special Events & Promotions:

· Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue.

· Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.

Problem Resolution & Continuous Improvement:

· Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.

· Collect and act on guest feedback to continuously improve the quality of service and experience.

· Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.

Additional Responsibilities:

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

· Positive Orientation

· Operational Decision Making

· Self-Development & Management

Leading Others

· Developing an Empowered Team

· Leading an Engaged and Diverse Team

· Communication

Leading the Business

· Advocating Guest Passion

· Business Planning and Analysis

· Business Improvement and Change

Experience/Certificates/Education

· Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation.

· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

· Skills & Attributes:

o Strong leadership and people management skills.

o Excellent interpersonal and communication abilities.

o Attention to detail and strong organizational skills.

o Proven ability to manage multiple priorities and meet deadlines.

o Ability to handle confidential and sensitive information.

o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.

o Proficiency in relevant software and MS Office Suite.

o Professional and well-presented at all times.

o Customer-centric approach with a passion for hospitality.

o Proactive problem-solver with a solutions-oriented mindset.

o Ability to work in a fast-paced, dynamic environment.

o Must be able to handle multiple tasks and adapt to changing priorities.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.