Head House Person

Summary of Responsibilities:

Reporting to the Assistant Executive Housekeeper & Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues

• Supervise and coach team members’ performance toward achieving exceptional guest service

• Ensure that dirty linen, garbage and recyclables from collected from guest rooms are removed in a timely manner and processed accordingly
• Ensure cleanliness of guest corridors, rooms, balconies and other specific areas of the hotel as assigned
• Ensure that all inventory in the Housekeeping closets is maintained at required levels
• Ensure timely response to guests’ special requests for miscellaneous items (ie: cribs, cots, extra towels etc.)
• Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner
• Ensure all House Person responsibilities and departmental standards are met
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required

Qualifications:

• High school diploma required; a Hospitality degree is an asset
• At least 2 years housekeeping experience in a luxury hotel environment is required
• At least 1 year supervisory experience is preferred
• Excellent communication and organizational skills
• Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
• Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
• First Aid/CPR is an asset
• Experience with Property Manager and Microsoft office an asset
• Strong interpersonal and problem solving abilities
• Must be flexible and able to work various shifts

Physical Aspects of Position (include but are not limited to):

• Sitting: 2-4 Hrs/Day; Walking: 1-2 Hr/Day; Standing: Up to 8 Hr/Day; Bending/Reaching: 4-8 Hr/Day; Pushing/Pulling: 1-2 Hr/Day
• Physical effort: could be lifting up to 150 lbs
• Environmental stress: medium – working both indoors and outdoors