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hlb

Head - Money Transfer & FX

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If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

Business Strategy & Growth

  • Develop and execute the strategic roadmap for Money Transfer and FX businesses in alignment with the Bank’s overall business objectives.

  • Own and deliver portfolio revenue, profitability, transaction volume, customer acquisition, and market share targets.

  • Identify emerging market opportunities, customer needs, and industry trends to drive business growth.

  • Develop business cases and investment proposals for new products, capabilities, and partnerships.

Product Management & Proposition Development

  • Lead end-to-end product lifecycle management for all Money Transfer and FX products.

  • Develop and enhance customer value propositions across retail, affluent, SME, and commercial customer segments.

  • Drive product innovation through digital channels, real-time payments, multi-currency solutions, and cross-border payment capabilities.

  • Define product pricing, revenue models, and commercial strategies.

  • Ensure products remain competitive and aligned with customer needs.

FX & Cross-Border Business Management

  • Partner with Treasury and FX dealing teams to optimize pricing strategies and maximize revenue opportunities.

  • Drive growth in foreign exchange transactions, remittance volumes, and customer penetration.

  • Develop corridor-specific growth strategies and customer acquisition initiatives.

  • Monitor industry developments, competitor offerings, and regulatory changes impacting the business.

Partnership & Ecosystem Development

  • Establish and manage strategic partnerships with correspondent banks, remittance partners, payment networks, fintech companies, and ecosystem providers.

  • Negotiate commercial agreements and partnership frameworks.

  • Identify opportunities to expand distribution channels and service capabilities through strategic collaborations.

  • Represent the Bank in industry engagements and strategic forums.

Customer Experience & Digital Transformation

  • Drive customer-centric improvements across all Money Transfer and FX journeys.

  • Lead digital transformation initiatives to improve customer experience, operational efficiency, and straight-through processing.

  • Work closely with Technology and Digital Banking teams to deliver new capabilities and enhancements.

  • Monitor customer feedback and implement continuous improvement initiatives.

Risk, Compliance & Governance

  • Ensure compliance with Bank Negara Malaysia regulations, AML/CFT requirements, sanctions screening obligations, and internal governance standards.

  • Maintain robust controls, governance frameworks, and risk management practices across all products and processes.

  • Manage regulatory reviews, audits, and remediation initiatives.

  • Ensure effective oversight of operational and conduct risks.

Managerial (team/group responsibilities)

  • Lead, coach, and develop a high-performing Money Transfer and FX team.

  • Establish clear performance objectives, KPIs, and development plans for team members.

  • Foster a culture of accountability, collaboration, innovation, and customer focus.

  • Monitor business performance against approved plans and targets.

  • Implement corrective actions where required to achieve strategic and financial objectives.

  • Drive continuous improvement and operational excellence across the function

Organizational (organizational responsibilities)

  • Collaborate closely with Treasury, Operations, Technology, Compliance, Risk, Marketing, Finance, Branch Banking, Digital Banking, and Relationship Management teams.

  • Influence senior stakeholders and secure alignment on strategic initiatives and business priorities.

  • Present business performance, strategic plans, and key initiatives to Senior Management, Management Committees, and Board-level forums

  • Support the Bank’s strategic objectives and transformation agenda.

  • Champion innovation, digitalization, and customer-centricity across the organization.

  • Promote strong governance, ethical conduct, and regulatory compliance.

Education/Qualification

  • Bachelor’s Degree in Business Administration, Banking, Finance, Economics, Accounting, Marketing, or a related discipline.

  • Professional certifications in Banking, Treasury, Payments, Foreign Exchange, Product Management, or Financial Services.

  • Relevant certifications in Project Management, Agile, Digital Transformation, or Risk Management would be an added advantage

Experience

  • Minimum 12–15 years of relevant experience within Banking, Financial Services, Payments, Transaction Banking, Foreign Exchange, or Remittance businesses.

  • Proven experience in leading product management, business development, or commercial functions within a financial institution.

  • Demonstrated track record in managing P&L, driving revenue growth, and delivering strategic business outcomes.

  • Strong understanding of foreign exchange markets, cross-border payment ecosystems, remittance services, and digital banking platforms.

  • Experience engaging regulators, payment networks, correspondent banks, fintechs, and strategic partners.

  • Prior people leadership experience with responsibility for team development and performance management.

Technical Skills

  • Strong knowledge of:

    • Foreign Exchange products and markets

    • Cross-border payments and remittance ecosystems

    • Digital banking and payment technologies

    • Treasury and liquidity management principles

    • Regulatory and compliance requirements relating to payments and FX

  • Strong commercial acumen with proven ability to manage business profitability and growth.

  • Data-driven decision-making and analytical capabilities.

Leadership Skills

  • Strong leadership and people development capabilities.

  • Excellent stakeholder management and influencing skills.

  • Strong communication and presentation skills with the ability to engage Senior Management and Board-level stakeholders.

  • Ability to operate effectively in a fast-paced and highly regulated environment

Core Competencies

  • Strategic thinker with strong business acumen.

  • Customer-centric mindset.

  • Results-oriented and execution-focused.

  • Strong problem-solving and decision-making capabilities.

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.