About GREE AC(Subsidiary of CIG)<\/b>
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<\/span><\/div>We are a leading global HVAC brand\ndelivering high\-performance cooling solutions across residential, commercial,\nand industrial markets. We are seeking a highly experienced and\ncommercially\-minded <\/span>Head of Aftersales <\/span><\/b>to lead and grow our aftersales\ndivision as a full\-scale business operation.
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<\/span><\/div>Job Summary:<\/b>
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<\/span><\/div>This role requires a strong leader\nwho can transform aftersales into a <\/span>profit\-generating business unit<\/span><\/b> while driving operational excellence, customer satisfaction, nationwide\ncoverage, and continuous service innovation.
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<\/span><\/div>Key Responsibilities:
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<\/span><\/div>1. Aftersales Business Leadership\n& Strategy<\/b>
<\/span><\/p>- Lead\nthe aftersales function as a <\/span>strategic business unit<\/span><\/b> with full P&L\nresponsibility.
<\/span><\/span><\/li>- Develop\nand implement a nationwide aftersales business strategy aligned with the\ncompany\u2019s commercial and market expansion goals.
<\/span><\/span><\/li>- Identify\nnew revenue streams in services, AMC, parts, extended warranty, and technical\nsolutions.
<\/span><\/span><\/li>- Drive\nyear\-on\-year business growth, profitability, and operational efficiency.
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<\/span><\/div>2. Nationwide Service Operations Management<\/b>
<\/span><\/p>- Oversee\nall service centers, service partners, and dealer networks across the country.
<\/span><\/span><\/li>- Ensure\nbest\-in\-class service delivery with high efficiency, reliability, and\nconsistent technical standards.
<\/span><\/span><\/li>- Strengthen\nnationwide coverage, response times, and customer touchpoints.
<\/span><\/span><\/li><\/ul>3. Technical Excellence &\nQuality Assurance<\/b>
<\/span><\/p>- Ensure\ntop\-tier technical capability in troubleshooting, VRF diagnostics, inverter AC\nsystems, and product support.
<\/span><\/span><\/li>- Implement\nquality standards, audit processes, and service procedures across all regions.
<\/span><\/span><\/li>- Increase\nFirst\-Time Fix Rate (FTFR), reduce TAT, and elevate NPS/CSAT scores.
<\/span><\/span><\/li><\/ul>4. People Leadership, Training &\nDevelopment<\/b>
<\/span><\/p>- Lead\nand mentor nationwide aftersales teams, including engineers, technicians, and\nservice partners.
<\/span><\/span><\/li>- Drive\ntechnician certification programs and continuous technical upskilling.
<\/span><\/span><\/li>- Build\na high\-performance culture focused on excellence, accountability, and customer\nexperience.
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<\/span><\/div>5. Warranty, Parts & Service\nNetwork Management<\/b>
<\/span><\/p>- <\/span><\/span>Oversee\nwarranty administration, claims validation, and escalation management.
<\/span><\/span><\/li>- Ensure\navailability of genuine spare parts, stock planning, and cost optimization.
<\/span><\/span><\/li>- Manage\nservice partner contracts, SLAs, performance reviews, and compliance.
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<\/span><\/span><\/li><\/ul>6. Customer Experience, Escalations\n& Dealer Relations<\/b>
<\/span><\/p>- Strengthen\ncustomer retention through quality service delivery, transparency, and\nresponsiveness.
<\/span><\/span><\/li>- Manage\nmajor escalations, institutional clients, and key account aftersales support.
<\/span><\/span><\/li>- Foster\nstrong relationships with dealers, distributors, and service partners nationwide.
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<\/span><\/div>7. Reporting, Compliance & KPI\nManagement<\/b>
<\/span><\/p>- Develop\nand track national service KPIs, dashboards, and operational metrics.
<\/span><\/span><\/li>- Deliver\nmonthly business performance reports, profitability analyses, and improvement\nplans.
<\/span><\/span><\/li>- Ensure\ncompliance with company policies, safety standards, and regulatory\nrequirements.
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Requirements<\/h3>- Degree\nin Mechanical/Electrical Engineering or related field.<\/span><\/span><\/span><\/span>
<\/span><\/li>- 10+\nyears in HVAC aftersales or service operations, with at least 5 years in senior\nleadership or national management roles.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Proven\nexperience managing a nationwide service operation or aftersales business unit.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Strong\ntechnical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Strong\nbusiness acumen with P&L and commercial management experience.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Excellent\nleadership, communication, and stakeholder management skills.<\/span><\/span><\/span><\/span>
<\/span><\/li>- \u200bData\-driven\ndecision\-making, strategic thinking, and process improvement capability.<\/span><\/span><\/span><\/span>
<\/span><\/li>- High customer orientation\nand strong problem\-solving skills.<\/span><\/span><\/span><\/span><\/span>
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Benefits<\/h3>- Competitive\n Salary<\/span><\/span><\/span>
<\/li>- 13th Month\n Allowance<\/span>
<\/li>- Leave\n Allowance<\/span>
<\/li>- Monthly Performance\n Bonus<\/span>
<\/li>- Retirement Savings<\/span>
<\/li>- Medical Coverage<\/span>
<\/span><\/li>- Group Life Insurance<\/span>
<\/li>- Opportunity to work\n in a fast\-paced and dynamic environment
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