Senior Vice President, Head of Brand

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

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Position Summary:

This is a senior leadership role with real scope and real impact. From day one, you will have ownership of the brand strategy and the support of a leadership team that is genuinely invested in getting it right.

Principle Accountabilities (Key Result Areas)

• Own the Everise brand strategy end-to-end — positioning, messaging architecture, visual identity, tone of voice, and how all of it shows up from a LinkedIn post to a $10M RFP response

• Build the brand system that scales — guidelines, templates, and governance frameworks so every function works from the same playbook

• Create and lead an executive thought leadership program that puts Everise voices into the conversations that shape enterprise buyer decisions — analyst briefings, industry publications, earned media, and major events

• Own analyst relations — Gartner, Forrester, Everest Group, NelsonHall — and develop a proactive program that improves how we're positioned in the reports enterprise buyers read before they shortlist

• Partner closely with Sales and Client Services to translate brand strategy into RFP narratives, capability decks, event experiences, and pipeline-ready content

• Build a digital brand presence that performs — including how Everise appears in AI-driven search, answer engines, and LLM-sourced content, not just traditional SEO

• Define brand health metrics that matter: share of voice, analyst positioning movement, brand attribution in pipeline, and sentiment over time

• Lead and grow a high-performing brand team — internal talent and agency partners — with clarity, high standards, and a culture where people do the best work of their careers

• Stay close to the market: what competitors are doing, how enterprise buyers are talking about AI and CX, and where Everise has white space to own a conversation

Requirements

• 12+ years in brand strategy or senior marketing leadership with meaningful B2B enterprise experience — technology services, CX, BPO, SaaS, or AI-adjacent companies preferred

• Category creation or brand repositioning experience — you have helped define or reframe a company's market position, not just maintained one, and you understand what it takes to shift analyst and buyer perception over time

• Analyst relations ownership — direct experience managing relationships with Gartner, Forrester, Everest Group, or equivalent. You know how to build credibility with analysts and improve positioning across a 12-24 month program cycle

• Executive thought leadership programming — ghostwriting, speaker strategies, LinkedIn-first executive visibility, earned media. You've built these programs and you have the results to show for them

• Sales and brand alignment — you have worked closely enough with Sales to understand how brand investment supports pipeline. You can connect brand strategy to revenue outcomes in language a CFO understands

• Brand system building — messaging frameworks, visual identity governance, brand architecture across a complex global organization with multiple service lines and markets

• AI-era digital fluency — you understand how brand content, structure, and authority influence how companies are represented in AI-driven search, LLMs, and answer engines

• Team leadership — you hire well, develop talent, build a high-standards culture, and retain people because they grow under your leadership

• Data fluency — you set KPIs, track them honestly, and use the results to make decisions and demonstrate value

• Adaptability — Everise is a fast-moving company. You produce excellent work in both structured and shifting environments

Compensation & Benefits:

The anticipated base salary range for this remote position is between $250,000- $325,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.