Head of Product - Consumer Growth and Experience

We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.

Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.

You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.

What You’ll Be Doing:

Customer Experience & Personalisation

• Deliver seamless login and onboarding journeys that maximise conversion
• Evolve the Home experience into a personalised hub, driving deeper engagement
• Champion a customer-first mindset, aligning product experience with Experian’s brand purpose

Innovation, Tools & AI

• Champion modern product tools, experimentation, and data-led ways of working
• Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
• Balance innovation with secure access and fraud prevention capabilities

Leadership & Team Performance

• Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
• Act as a hands-on leader, setting clear direction while ensuring strong execution
• Influence and align cross-functional stakeholders, including senior leadership

Customer Growth & Lifecycle Ownership

• Own strategy and delivery across acquisition, onboarding, activation, and early engagement
• Drive growth in new customers, credit score views, and app engagement, including underserved segments
• Optimise re-engagement and lifecycle journeys to increase retention and long-term value

Data & Performance Driven Delivery

• Define and track key growth and engagement metrics across the funnel
• Use experimentation and analytics to optimise performance and prioritisation
• Translate insights into clear actions that drive measurable impact

• Proven experience as a senior product leader in a consumer-focused, digital environment
• Track record of leading and scaling teams while delivering measurable growth outcomes
• Experience using modern product tools and working with AI-enabled workflows or automation
• Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
• Deep understanding of personalisation, app-first experiences, and conversion optimisation
• Highly data-driven, with hands-on experience in experimentation and performance analysis
• Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
• Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
• Passion for customer experience and driving meaningful engagement at scale

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: C/EB7

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