Head of Resource Management

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Purpose

The Head of Resource Management owns Keyloop's global PS resourcing engine, ensuring the right people are available for the right work at the right time. This role maximises billable utilisation, protects delivery quality, and enables PS to scale revenue without proportional headcount growth.

This is a data-driven, operationally critical role sitting at the intersection of delivery, commercial performance, and workforce strategy. You will work with Regional Delivery Managers, Domain Leads and the Head of Projects to align capacity with demand, surface resourcing risks early, and optimise deployment across regions and delivery channels (in-geography teams, GDCs, and co-delivery partners).

Key Responsibilities

Resource Planning & Utilisation Management

Own global PS demand forecasting and capacity planning across all regions, service lines, and delivery channels (in-geography, GDC, co-delivery partners).

Drive billable utilisation to require targets, identifying underperformance early and working with Regional Delivery Managers on corrective action.

Maintain real-time visibility of capacity and skills inventory. Lead weekly/monthly resource planning reviews to align capacity with demand.

Optimise resource cost mix to support margin performance - right people, right seniority, right cost level for each engagement.

Order Management & Resource Allocation

Own end-to-end order management from engagement confirmation to resource allocation within defined SLAs (Time to Schedule, Time to Start).

Manage resource conflicts and prioritisation decisions with transparent governance. Proactively manage bench through redeployment and cross-skilling.

AI-Enabled Operations & Team Leadership

Embed AI into daily workflows: AI-assisted resource matching, automated scheduling, predictive demand signals, and utilisation risk alerts.

Own RM tooling stack and data quality standards. Automate RM overhead to free team for decision-making vs data collection.

Drive continuous improvement culture with structured reviews and rapid iteration on what isn't working.

Skills & Experience

Essential:

15+ years’ experience across project and resource management. Experience could come from professional services, BPO/ITO, product on similar industries where candidate can evidence the appropriate relevant experience and transferable skills.

Strong analytical, problem-solving, and decision-making abilities.

Excellent communication and influencing skills, with the ability to engage at all organisational levels.

Data-driven approach: designs forecasting models, builds reporting infrastructure, manages by insight not intuition.

Experience managing resource or other type of allocation across in-geography, GDC, and partner delivery channels.

Experience implementing or improving processes, tooling and automation.

Demonstrable appetite to drive AI adoption (where appropriate) as well as a desired to challenge self and team to continuously increase value add.

Desirable:

Experience in automotive, technology, or professional services sectors.

Certifications in risk management, compliance, or project management.

Experience with process improvement methodologies (Lean, Six Sigma)

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."