Head of Service Job Handling

• Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business
• Meet service delivery KPI's as agreed with Service Area Manager.
• Ensure safe working conditions complying with company policies and governmental regulations
• Establish a comprehensive backoffice process to support and maintain overall service business.
• Ensure accurately maintaining of required documentation
• Support and maintain overall service business
• Contribute to operative planning for area of responsibility
• Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order
• Workforce Planning & Costing
• Customer Management
• Global Mobility Management / Travel Management
• Immigration Knowledge
• Tax Knowledge
• Maintaining productivity despite interruptions, machine issues, or changes in plan
• Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)
• Reliable adherence to shift schedules, start/end times, and break regulations

• Bachelor Degree Business Administration or similar education plus additional functional training or qualification
• 5+ years of experience in areas of customer services, branch/shopfloor management, work in specific job field
• Customer-oriented work
• 5+ years Leadership experience and skills
• Self-Organization
• Negotiation skills
• Able to work in cross functional teams
• English and German language skills in spoken and written
• Project Management
• Working in international teams

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

Ready to drive with Continental? Take the first step and fill in the online application.