Health Application Services Office Supervisory Lead (O-6 Billet) Supervisory

The incumbent serves as the Health Application Services Office (HASO) supervisory lead and reports directly to the IMS Chief. HASO is a national program affecting all IHSC staff. The primary function of the supervisory lead is to provide administrative and operational oversight of the IHSC electronic health record system portfolio. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

DUTIES AND RESPONSIBILITIES: Supervises and manages a multidisciplinary team responsible for implementing and leading initiatives associated with the IHSC EHR system portfolio. Exercises independent judgment and decision-making authority in managing HASO operations, including prioritizing projects, allocating resources, and resolving operational issues related to the EHR system portfolio. Oversees major EHR project restructuring, including system upgrades, fixes, and enhancements; assesses progress, identifies key milestones, and addresses project delays. Develops operational plans and policies necessary to achieve IHSC EHR system strategic objectives and goals. Work closely with the Office of Chief Information Officer (OCIO) Program Manager, Office of Acquisition Management (OAQ), Operations and Management (O&M), and EHR development teams to ensure contractual requirements, Requirement Traceability Matrix (RTM) items and Change Requests (CRs) are met. Supports the development and implementation of the EHR infrastructure strategy and roadmap to standardize EHR and operational services in alignment with IHSC management objectives. Monitors and evaluates the effectiveness of EHR system enhancements and operational improvements by tracking key performance indicators such as system uptime, user satisfaction, and project completion timelines. Responsible for achieving targets set by IHSC leadership and reporting progress to the IMS Chief. Serves as the primary point of contact for IHSC clinical leadership, IT teams, vendors, and other internal and external stakeholders regarding EHR system initiatives. Facilitates regular meetings and communications to ensure alignment of EHR system objectives with stakeholder needs. Ensures all EHR system activities comply with applicable federal IT security standards, privacy regulations, and data governance policies, including DHS-specific requirements. Coordinates with OCIO and IHSC compliance officers to maintain audit readiness and address findings. Identifies professional development needs for HASO staff and coordinates training opportunities to enhance technical, supervisory, and operational skills. Provides mentorship and guidance to team members to support career growth and performance improvement. Leads HASO's planning and response efforts for continuity of operations during emergencies, system outages, or critical incidents. Develops and maintains contingency plans to ensure uninterrupted access to EHR systems and services. Responsible for leading and organizing User Acceptance Testing (UAT) of all EHR contract items, system fixes, and new upgrades/features. Other duties as assigned.