Health Benefits Assistant

This position is located in the Business Office, Eligibility/Intake Section. The purpose of the position is to serve as a Health Benefits Advisor, to the Business Office. The incumbent is responsible for a wide range of assignments and provides administrative support to the Section, and the cost recovery aspects of this position have a direct impact on the reimbursement of the facility.

Typical duties include but are not limited to the following: Eligibility and Enrollment 25%: Performs technical activities involved with screening, processing, and assisting veterans, non­veterans, and beneficiaries seeking multiple medical treatments. Interprets and fully understands all eligibility to make initial determinations whether Veterans or non-Veterans meet legal/contractual requirements for medical care. Familiar with government documents, such as DD-214s, to help make such determinations where no documentation exists, he/she is skilled and knowledgeable on how and where to initiate a timely search to obtain necessary documentation. Advises patients on National VA Enrollment, the Uniform Benefits Package, and non-medical benefits. Obtains all key information needed, including but not limited to complete and accurate demographic information, health insurance information, worker's compensation information, etc. Initiates and completes all administrative processing of requests and forms, including but not limited to, applications for care, financial statements, means tests, copay tests, etc. Accurately generates patient data cards for Veteran applying for care using the Veterans Health Identification Card (VHIC) system. Provides on-the-job training to new Health Benefits Advisors. Help develop functional processes and Standard Operating Procedures (SOPs). Customer Service, Teamwork, Communication 25%: Provide exceptional customer service by exceeding the customer's expectations. Incumbent interacts with a wide range of individuals, with varying degrees of understanding. Counsels Veterans and/or their representatives when adverse decisions are made. Compiles data and information necessary to respond to Congressional, patient, and attorney requests. Responds to inquiries on inpatient/outpatient programs at the local site, as well as at other facilities within the Network area. Handles suicide calls received from Veterans in an appropriate and sensitive manner following national, VISN and facility protocol. Signals co-worker to obtain clinical provider, maintains veteran on-line interacting through approved guidelines until provider arrives to take contact. Program Support 20%: Investigates discrepancies and affects resolution of problems through collaborative measures between our facility, other VA medical centers and Austin as necessary. Participates in quality improvement, team planning, strategy development, problem solving, and data validation activities which include analysis of information. Confidentiality and Security 15%: Regular and recurring contact with personnel external to the agency for the obtainment of services, sharing or information and authorization, clarification or denial of payment. Determining Beneficiary Travel Eligibility 10%: Responsible for gathering, entering and updating demographic, employment, insurance and income (means test) information into VISTA. Provides claims development for all types of eligibility requests for inpatient and outpatient treatment as well as other special programs (i.e. Prosthetics, Dental Services, Nursing Home Care, Humanitarian, CHAMPVA, DoD Sharing Agreement activities, and non-DoD sharing agreements and/or contracts. Assists in orienting and educating clinical and administrative staff, in VA regulations, policies, and procedures on VA National Enrollment and the Uniform Benefits Package, as well as Consolidated Patient Account Center (CPAC), encounter forms and processing of workload. Clinic Scheduling 5%: Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities to include PACT. Making and checkout of appointments, monitoring and correction of encounter data, answering telephones, etc following all established procedures and protocols. Perform other duties as assigned. Work Schedule: Monday-Friday 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Health Benefits Assistant/PD636D-30474-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.